Refund and Returns Policy

RETURNS AND EXCHANGE POLICY

1. As per our policy, return or exchange can be done hassle-free within 10 days of delivery of the product and further 7 days for returned product to reach us. There will be no additional charges for reverse pick-up services we offer.
2. There will be one attempt for pick-up at your registered address. If Courier Company is unable to pick up the product, you will have to send the package to our company address. Reverse pick up will be subject to availability of services in your area pin code.
3. It is mandatory to return product in same condition as it was received. Products returned in poor condition and worn out state will not be considered for refund.
4. Kindly allow 7 days for refund to process in your bank account.
5. Shipping charges incurred are non-refundable.
6. Cancellation of any order will only be accepted if product is not dispatched from our warehouse.
7. Keeping hygiene factors on top priority, certain products are non-returnable. Boxers, Cord Sets. Style Matters may, at its discretion change products in non-returnable category without any prior notice.
8. Product exchange will be only applicable for once on any order. Second exchange will not be entertained.

TERMS AND CONDITION

• Bank account details provided by customer will be considered as final, any errors in details provided by customer will not be responsibility of Style Matters.
• The customer will be under obligation to take utmost care of the products while in their possession. This includes all of products instructions, documents and wrappings while returning the products in the same condition.
• In certain circumstances where customer feels that product does not confirm the standard at the time of delivery they shall promptly contact us via email : customercare@stylematters.in with details of product and damage within 1 day of product received; where on customer will receive instructions from us on further procedure.
• Upon return of the product, we fully examine it and notify the customer of their right to refund if any via e-mail within reasonable period of time. We aim to process refund as soon as possible and in case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to refund.